1. About Our Products

Q: Where are your products made? A: We source our products from various suppliers to ensure the highest quality and variety. Specific product details, including country of origin, can often be found in the product description on the website.

Q: Are your products authentic? A: Absolutely. We guarantee that all products sold on allstars.ae are 100% authentic and original, sourced directly from reputable brands and authorized distributors.

Q: How do I know which size to choose? A: Most of our product pages include a size guide to help you find the perfect fit. We recommend you check the measurements provided for each item. If you need further assistance, please contact our customer service team.

2. Ordering and Payments

Q: What payment methods do you accept? A: We accept a variety of payment methods, including Visa, Mastercard, and Cash on Delivery (COD).

Q: Can I change or cancel my order after I’ve placed it? A: You may be able to change or cancel your order if it has not yet been processed for shipping. Please contact our customer service team as soon as possible with your order number to see if a change is possible.

Q: Is it safe to use my credit card on your website? A: Yes, your security is our top priority. Our website uses secure SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.

3. Shipping and Delivery

Q: What are your shipping options and delivery times? A: We offer standard delivery across the UAE. Delivery times typically range from [Number] to [Number] business days after your order has been processed. You will receive a tracking number to monitor your package’s status.

Q: How much does shipping cost? A: Shipping costs may vary depending on your location and the size of your order. The exact shipping fee will be calculated and displayed at checkout before you finalize your purchase. We may also offer free shipping on orders over a certain amount.

Q: Do you ship internationally? A: Currently, we only ship within the United Arab Emirates.

4. Returns, Refunds, and Exchanges

Q: What is your return policy? A: We accept returns for most items within [Number] days of delivery. Items must be in their original, unused condition with all tags and packaging intact. Please refer to our detailed Returns and Refund Policy for more information on eligible items and the return process.

Q: How do I return an item? A: To initiate a return, log into your account, go to your order history, and select the item you wish to return. Follow the instructions to submit a return request. Our team will guide you through the next steps.

Q: When will I receive my refund? A: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [Number] business days.

Q: Can I exchange an item? A: The easiest way to exchange an item is to return the original item and place a new order for the product you want. This ensures you get the new item as quickly as possible.

5. Account and Technical Support

Q: I forgot my password. What should I do? A: On the login page, click the “Forgot your password?” link. Enter your email address, and we will send you instructions on how to reset your password.

Q: How can I contact customer service? A: Our customer service team is here to help! You can reach us via: