1. General Conditions We want you to be completely satisfied with your purchase. If you are not, we will gladly accept returns of unworn, unwashed, and undamaged items with their original tags attached, for a refund or exchange, within [Number, e.g., 7 or 14] days of receiving your order.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition.
  • All original tags and packaging must be intact.
  • The return request must be initiated within [Number] days of delivery.
  • [Specify any items that are non-returnable, e.g., “Personalized items,” “Intimate apparel,” “Perishable goods,” “Items on final sale”].

3. How to Initiate a Return To start a return, please follow these steps:

  1. Log in to your account on allstars.ae.
  2. Navigate to your order history and select the order containing the item you wish to return.
  3. Click the “Return Item” button and follow the instructions to submit your request.
  4. Once your request is approved, we will provide you with instructions on how to ship the item back to us.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [Number] business days.
  • Please note that shipping costs are non-refundable.

5. Exchanges If you would like to exchange an item, please follow the return process and place a new order for the desired item. This ensures that the item is in stock and that you receive it as quickly as possible.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [Your Customer Service Email] with photos of the product and packaging. We will arrange for a return and send you a replacement or issue a full refund, including shipping costs.

7. Shipping for Returns

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item.

If the return is a result of our error (e.g., you received the wrong item), we will cover the return shipping costs.